Here you will get BPO(Business Process Outsourcing) also known as Call Center cover letters. In BPOs you have to work on phones, so if you are interested in working in BPOs you should be fluent in communication and telephonic etiquette.
In BPOs there are two processes, inbound and outbound. In inbound process, you work as a customer care executive whose job is to receive incoming calls and answer the customer queries. In outbound process you work as a marketing executive, where your job is to sell different products by calling the customer
In inbound you can work on technical processes also such as related to networking. People from technical background can work in technical process. If you are good in sales and marketing, then outbound processes are good for you, where you have to call the customer and give information about the product and convince the customer to buy it. In call center you have to be good in mass marketing and mass customization.
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| BPO Cover Letters |
In BPOs there are two processes, inbound and outbound. In inbound process, you work as a customer care executive whose job is to receive incoming calls and answer the customer queries. In outbound process you work as a marketing executive, where your job is to sell different products by calling the customer
In inbound you can work on technical processes also such as related to networking. People from technical background can work in technical process. If you are good in sales and marketing, then outbound processes are good for you, where you have to call the customer and give information about the product and convince the customer to buy it. In call center you have to be good in mass marketing and mass customization.
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